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When Roger Henneous first dons his keeper uniform and sets foot in the Oregon Zoo, he doesn't know what to expect. But over his thirty-year career, Roger discovers the joys, difficulties, and dangers of life in a zoo, all the while maintaining an unwavering devotion to Belle, Packy, and the rest of the Asian elephants in his care. As their friend, Roger faces many risks--but his willingness to learn their language and speak for the herd makes him unique among his contemporaries. In return, the elephants give Roger a rare level of trust and respect, reminding us how much we can learn when we choose to listen.
Elephant Speak: A Devoted Keeper's Life Among the Herd takes place in a time when ethical conversations about animal comfort, safety, and enrichment in zoos were just beginning. More than an evolutionary history of zookeeping, this unique biography celebrates the extraordinary bonds between humans and elephants and asks what we owe elephants, where we have fallen short, and how we can move forward together.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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