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Jules Howard is an author, zoology correspondent, and science presenter. As well as writing regularly for The Guardian and BBC Wildlife Magazine, Jules appears regularly on TV and radio, including BBC Breakfast. He has written numerous books for both adults and children on the natural world.
Miranda Zimmerman combines scientific expertise and illustration skill to create beautiful artwork of the natural world. She graduated from California State University, Monterey Bay, with a bachelor's degree in Evolutionary Biology. She then went on to acquire her graduate certificate in Science Illustration, and spent three months working on paleontological reconstruction at the Field Museum of Natural History in Chicago. She now resides in the Pacific Northwest, taking on freelance work and creating FaunCreatures to fill her fictional universe. Clients include Oculus Rift, The Field Museum, and independent researchers.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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