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In 2019 an estimated $900 billion of the money spent on digital transformation was wasted because most of those efforts failed to achieve their digital transformation goals. It is predicted that global spending on the necessary technologies and services for digital transformation will reach $2.3 trillion by 2023, and it is anticipated that more than $1 trillion of that funding will be effectively thrown away with nothing to show for it. Over the last several years there have been thousands of studies and publications that all sought to understand and explain this continuing trend of failure and waste. Many provided their thoughts and recommendations on how to make digital modernization and transformation initiatives successful, but the rate of failure has not changed. Clearly there are pieces missing from this puzzle. Finding the Missing Pieces presents a practical method that challenges the current thinking and provides a new alternative that can solve this puzzle once and for all.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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