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When Michelle Bauer's 13-year-old son, Jesse, died unexpectedly from complications related to type 1 diabetes, she felt lost - as lost as any parent whose child has died. After Jesse was diagnosed with type 1 diabetes as a three-year-old, he and Michelle became tireless advocates in the diabetes community. After Jesse died, Michelle harnessed her grief and made it one of her life's missions to use her loss as a means to courageously attack this disease head on. Michelle is amazingly open about the pain of losing a child and has become a wonderful resource to other parents and children in the diabetes community around the world. 'Jesse Was Here' is not only a story of loss and grief but the incredible story of love and hope and finding joy after loss.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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