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Eric Huang is a podcaster, writer, start-up mentor and university lecturer. He reads a lot, loves museums, nature, and art history. He worked as an editor and book publisher for 20 years with roles at Disney Publishing, Penguin Australia, Penguin UK, and LEGO Books--then joined digital agency Made in Me and became a children's media consultant, and now a children's author.
Sam Caldwell is an illustrator who lives in Glasgow with his wife and two cats, Tonks and Luna. He grew up in the north of England and studied painting at the Edinburgh College of Art. He loves inventing characters and creating images packed full of detail, texture, and color. He is passionate about animals and nature and, when not drawing, can often be found exploring the Scottish Highlands.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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