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John Bagnasco has been an integral part of the gardening industry for more than 45 years. After working for many years at nurseries and garden centers in Michigan and California, Bagnasco joined Creative Promotions in October 2000 as a senior magazine editor and radio personality for Garden Compass. He is currently the president and co-host of the nationally syndicated Garden America Radio Show, which reaches 1.1 million listeners every weekend. He is also the president of www.GardenTube.com, a YouTube-type site for gardeners. Additionally, he is a managing partner in SuperNaturals Grafted Vegetables, LLC., has also taught horticulture classes, and is a rose breeder who introduced over a dozen new varieties. He was host of the DVD The Essential Guide to Roses. Baganasco's other books include Planting Designs for Cactus and Succulents and Plants for the Home Vol I.
Bob Reidmuller is a lifelong, hands-on plant geek, beginning from a young age under the tutelage of his grandfather in New Jersey. A family relocation to southern California at the age of 16 offered a plethora of horticultural and botanical experiences and opportunities. Starting a small private nursery based primarily on tropicals, such as staghorn ferns and orchids, led to several years working for Solana Orchids, a large, local producer of orchids for the cut-flower market. This path eventually led to over 25 years (and counting) working for Altman Plants in Vista, California, the nation's largest wholesale producer of cactuses and succulents. With the phenomenal craze of all things succulent and being on staff as resident horticulturist there, he spends a major part of his time offering cultural information on this fascinating plant group to their wholesale and retail customer base nationwide.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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