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They have visited at least one warehouse in 46 US states and 13 other countries, including Australia, Canada, China, France, Iceland, Japan, Mexico, New Zealand, Spain, Sweden, South Korea, Taiwan, and the UK. They have also completed a cross-country Costco-themed road trip from Yonkers, New York to Yorba Linda, California, stopping to visit their favorite retailer along the way.
Topics are covered in a whimsical A to Z format, using Q & A to cover topics ranging from Cashews and Chicken to Hot Dogs and Hawaii, targeted to delight the more than 120 million Costco members and over 300,000 dedicated Costco employees. There is a Prologue that describes how the authors came to write the book and an introduction that provides a narrative history of Costco and its predecessor companies.
Sample Fun Facts:
Susan Schwartz worked in marketing at Nabisco and General Foods in the 1980s when mass merchandising was still considered an "alternate channel" of distribution. She grew up in Philadelphia where she delighted in shopping at Costco with her parents. Susan and David are proud grandparents and avid birdwatchers.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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