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Do you find yourself overwhelmed by the amount of issues escalated up to your desk?
Like most managers, you're a great problem-solver. So what do you do when a team member brings you an issue? Yep, like most managers, automatic reflex kicks in, you dive straight into it and sort the issue out. Which is great for that one issue. But what about the 10s or 100s of other issues that arrive on your desk daily?
You know where this is going, don't you? Lots of interruptions. Frustration. Decision fatigue. Drowning under the weight...Is this inevitable? As a manager, do you have to just put up with this?
No, there is another way. You can signpost how escalated problems should be presented to you. You can diagnose at which problem-solving step your team member is getting stuck at. You can coach your team members and empower them to sort out a chunk of their own issues. You can build their confidence and free them up.
More importantly, free you up!
Based on unique insights gained from working with hundreds of managers, and interweaving theory and real-world scenarios, follow Lisa and her team as you explore:
- The 3 valid reasons of escalation
- The steps of problem-solving (there's more than you think!)
- How your mindset is contributing to the dynamic and what your options are
- The 5 most common team member profiles and prompts on how to empower each of them
- A bonus team profile
- Guidance on how to introduce this leading-edge approach to your team
Are you ready to start empowering your team and freeing up your time?
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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