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Tradition says there are three ways to grow a company's profits: Fire up the sales team with empty promises, cut costs and downsize, or cook the books. But what if there's a better way--a way that nine amazingly profitable and well-run companies are already embracing?
Jason Jennings and his research team screened more than 100,000 American companies to find nine that rarely end up on magazine covers, yet have increased revenues and profits by ten percent or more for ten consecutive years. Then they interviewed the leaders, workers, and customers of these quiet superstars to find the secrets of their astoundingly consistent and profitable growth.
What they have in common is a culture--a community--based on a shockingly simple precept: Think big, but act small. It works for retailers like PETCO, Cabela's, and O'Reilly Automotive, manufacturers like Medline Industries, service companies like Sonic Drive-In, private educational companies like Strayer, industrial giants like Koch Enterprises, and software companies like SAS.
These companies think big ideas about solving customers' problems, making better products, and creating value. And yet they never stop acting like start-ups--staying humble, treating every employee like the owner, and teaching managers to get their hands dirty.
Jennings and his researchers have updated this book with new stories and insights about why these companies continue to thrive--through the economic downturn--and have now increased revenues and profits for fifteen consecutive years. Any company, no matter the size or industry, can benefit from following their examples.You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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