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The phrase "answering the call" can be interpreted in many different ways-answering the call of duty, answering the call on a phone, or answering the call that comes with the responsibility of being a parent or, in this case, a father. As a father, I never wanted to experience the emotions of shock, confusion, and grief that cascaded into total devastation. But that's exactly what happened the day I answered that call.
When life ends prematurely, we must choose how to respond. All things changed, all timelines changed, and when I look back and remember certain events that have occurred, I preface them by saying that happened before or that happened after the call I received about my son Rob.
Most people don't know what a Gold Star Family organization is. I knew it was an honorable organization, but I didn't know much more than that. Membership cannot be purchased. It cannot be inherited, and you can't join on your own. Membership is gained only through the tragic loss of an immediate family member during combat, the loss of someone who was brave enough to serve our country and pay the ultimate sacrifice. I knew I never wanted to be a member of such an honorable organization, and I'm sure no one else does either. However, my family and I became a member of the Gold Star Families on March 13, 2007, the very day I answered the call.
We are a genuine blended American family with three military children. As most blended families, we have a complex set of dynamics and challenges, but we try to work through them with love and sometimes in a messy way. There is no normal in our lives anymore. Someone once said, "Normal is just a setting on a dryer." And I couldn't agree more.
This is my journey of shock, grief, devastation, and finally closure. A journey which portrays deep love, deep pain, and deep faith. And this horrific journey started the day that I answered the call.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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