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In the Age of Collaboration, competitive advantage is not just about talent acquisition, it is about team collaboration skills. This book is about how first responders, search and rescue, surgical teams, flight crews, software development groups, and firefighters excel in an environment where they cannot afford to fail. Based on a five-year study, and his extensive experience in over 400 search and rescue missions, Dr. Hammond identifies nine qualities of highly reliable teams and shows how every team, regardless of purpose, can adopt these qualities and improve performance.
This book goes beyond the "team building" model to show how every team leader and member can contribute to a collaborative culture. Hammond says, "Highly reliable teams (HRTs) bond around a unifying purpose that consistently leads to excellence. They go higher and further than any one individual can go with less stress and more consistently excellent performance."
"Highly Reliable Teams" is a tool for any team anywhere to be better.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
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