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Danny McPherson is currently Director of Architecture, Office of the CTO, at Amber Networks. Formerly, he held technical leadership positions with four Internet service providers (Qwest, GTE Internetworking, Genuity, and internetMCI), where he was responsible for network and product architecture, routing design, peering, and other business- and policy-related issues. McPherson is an active contributor to the Internet Engineering Task Force (IETF), as well as several other standards bodies. He is an acknowledged expert in Internet architecture and routing protocols.
Sam Halabi is the Vice President of Business Development at Extreme Networks, responsible for defining the company's service provider product and business strategy. Recognized as one of the industry's foremost experts in the Service Provider market, Halabi has more than 15 years of experience in complex routing protocols and the design of large-scale IP networks. He is the author of the best-selling book Internet Routing Architectures, a definitive resource for internetworking design alternatives and solutions.
Halabi has held various marketing positions with leading data communications companies, including Cisco Systems, 3Com and Pluris. While at Cisco Systems, he led the Company's IP Carrier marketing efforts.
An active member in the industry, Halabi serves as a board member of the Optical Internetworking Forum and of the MPLS Forum.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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