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To help individuals, businesses, and organizations.
Being a good employee and providing excellent customer service will help you increase your value to your organization and help increase your income. This guide is designed to help you increase your value as an employee and become excellent at customer service. It provides you with common sense and practical ideas in an easy-to-read and straightforward format.
Many small businesses do not have enough time to devote to the basic training of their staff in customer service and employee development. This guide can help grow organizations without having to devote a lot of management time. It can be used by individuals to improve themselves and/or it can be used by employers to help improve individual performance. Because of the outline format, it can be used to facilitate discussions at team meetings or be used as a training tool to deal with specific issues.
We all experience poor customer service on a regular basis and work with, or have worked with, negative and unpleasant coworkers. The author hopes this guide will help improve customer service, improve employee attitudes, and increase individual performance and individual income. Best wishes for your success.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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