Records and Information Management: Third Edition

Widely acknowledged as the benchmark text for both students and RIM professionals ("extremely comprehensive and accessible," raves Archival Issues) the new third edition updates its authoritative blend of theory and practice to reflect the field's dynamically evolving environment, including the rapid rise of applications powered by AI/ML. Franks presents complete coverage of the records and information lifecycle model, encompassing paper, electronic (databases, office suites such as Microsoft 365, email), and new media records (blogs, chat messages, and software as a service), while acknowledging in every chapter the influence of emerging and developing technologies and encouraging new ways of meeting the resulting challenges. In this book, enhanced with supplemental contributions from a wide range of thought leaders and practitioners, readers will explore such keys topics as

• the latest advances in disruptive technologies such as blockchain, Web3, the metaverse, and evolving digital communication tools such as enterprise social media;
• an overview of the origins and development of records and information management;
• the discipline of information governance and the steps to develop a strategic records and information management plan;
• a completely new chapter that demystifies data governance, automation, and AI;
• strategies for the creation/capture and classification of records and information;
• approaches to retention strategies, inactive records management, archives, and long-term digital preservation;
• methods for access, storage, and retrieval of records and information;
• insight into electronic records and electronic records management systems;
• practices for safeguarding essential records, including disaster preparedness, recovery, and business continuity;
• approaches to monitoring, auditing, privacy, security, and risk management;
• fresh discussion of the leadership and management skills required of RIM professionals; and
• expert guidance on trendspotting, education, and training.

Instructor/trainer extras include a set of customizable PowerPoint slides and other supplementary materials.


Author: Patricia C. Franks
Publisher: ALA Neal-Schuman
Published: 03/24/2025
Pages: 584
Binding Type: Paperback
Weight: 1.00lbs
ISBN: 9798892555883

About the Author
Patricia C. Franks teaches courses in Enterprise Content Management and Digital Preservation at San Jos? State University. She is a Certified Archivist, Certified Records Manager, Information Governance Professional, and Certified Information Governance Officer. She authored all three editions of the book Records and Information Management and edited The Handbook of Archival Practice, among other publications. She is a member of the InterPARES Trust AI research team out of the University of British Columbia. Her research interests lie in emerging technologies including blockchain distributed ledger technology and artificial intelligence and their impact on archives and records and information management.