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Bill Eckstrom is an executive, entrepreneur, mentor, student, husband, and father. His primary passion is growth--especially how coaches and leaders influence the growth and performance of individuals and teams.
Bill began his management career in 2000 and climbed the ranks to become US director of sales in just three years. In 2004, Bill was named the senior vice president of business development for a publicly traded health-care organization. In 2008 he founded the EcSell Institute, a research-based organization that works with leaders internationally to help them better understand, measure, and elevate coaching's impact on performance.
Bill's work as a keynote speaker is internationally renowned. He has presented to hundreds of groups and is a popular guest on podcasts and shows around the world. His viral TEDx Talk "Why Comfort Will Ruin Your Life" was the fastest-growing talk in the history of the event when it was released in 2017.
Bill's home is in Nebraska, where he lives with his wife, Kerstin. Together they have three children--Will Jr., Claire, and Maddie.
Sarah Wirth has twenty years of experience in employee assessment, leadership development, sales executive coaching, and customer service.
In 2011, Sarah came on board with the EcSell Institute as vice president of client service and increased its retention rate to over 94 percent.
Sarah has a passion for leadership and its impact on the performance of teams. Sarah has presented to executives from across the globe. Her expertise, combined with her fact-based and commonsense approach, make her a sought-after presenter.
Sarah has a BA from the University of Nebraska, holds a JD from the University of Michigan Law School, and is a member of the Nebraska Bar Association. She has served as a legal advisor for many organizations, specifically in the areas of contract, employment, and intellectual property law. She lives in Kansas City with her husband, Mike, and two sons, Miles and Emmett.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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