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Janelle Cohen has always been a detail-oriented and extremely organized person. She decided to take her personal passion and turn it into a business, which has now grown into a personalized service, working with clients all over Los Angeles, California. She has worked with numerous celebrities and influencers, been featured in People Magazine and House Beautiful, and has connected with people all over the world via her Instagram (@straightenupbyjanelle). Janelle is also an official ambassador for The Container Store and has a current partnership with them to create organizing content for all. She strongly believes that having an organized system in your home creates a more positive environment and that it is possible to keep it maintained regardless of how busy life gets. She helps people to create a more efficient flow that can make any trouble area super efficient. Her specialty is making sure that each space she works on is unique to that client. Organizing doesn't have to be stressful, and Janelle makes it easy and enjoyable. Yes you read that correctly--enjoyable!
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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