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Vanessa was a pediatric and general trained nurse with 40 years' experience of working in the British National Health Service. Most of her work was in the front-line services managing wards in hospitals, but latterly she managed a children's Plastic Surgery Ward before she became a Nurse Consultant and the Clinical Director of a Cleft Lip and Palate Service which covered the East Midlands Region. She won the Royal College of Nursing/Nursing Standard 'Nurse of the Year 2000' award for her work with families of children with cleft lip and palate. She was awarded a Fellowship by the Royal College of Nursing for her work with the Westminster Government Steering Committee setting standards and monitoring the National re-organisation of Cleft Services and for her role in developing a specialist course for nurses working in the field.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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