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Anyone who has mediated is likely to have experienced the magic of mediation and would very much like to do so again. But if asked where this magic came from, how it happened, what it consisted of, and how they might replicate it, most would be hard pressed to answer.
To identify the sources of magic in mediation, we need to learn by metaphor from other disciplines and professions and search for ways of translating successful small-scale techniques into scale-free methodologies that can be applied to mid- and large-scale conflicts. We are actively creating wars, pandemics, and environmental conflicts that cannot be resolved or prevented except globally, collaboratively, and meditatively, using scaled-up, higher order dispute resolution skills. This is the core mission and calling of conflict resolvers around the world. And as these problems and conflicts have no borders, neither should our efforts to resolve them.
Magic happens not only because of what we do, but who we are; in spite of everything the parties have said and done to each other, all their anguish and pain and trauma and loss, all their failed efforts and hopelessness. Why? Because we know, in our minds and hearts that magic is possible, and are ready to step into their hatred and fear and darkness and uncertainty, to search for it there. In mediation, we allow ourselves, for a moment, to become the magic they are seeking, merely because they do not yet understand that the magic is already inside and between them.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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