The Ombudsman Handbook: Designing and Managing an Effective Problem-Solving Program

Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to...
€69,93 EUR
€69,93 EUR
SKU: 9780786448968
Product Type: Books
Please hurry! Only 324 left in stock
Author: James T. Ziegenfuss
Format: Paperback
Language: English
Subtotal: €69,93
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The Ombudsman Handbook: Designing and Managing an Effective Problem-Solving Program by Ziegenfuss, James T.

The Ombudsman Handbook: Designing and Managing an Effective Problem-Solving Program

€69,93

The Ombudsman Handbook: Designing and Managing an Effective Problem-Solving Program

€69,93
Author: James T. Ziegenfuss
Format: Paperback
Language: English
Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

Author: James T. Ziegenfuss, Patricia O'Rourke
Publisher: McFarland & Company
Published: 12/16/2010
Pages: 214
Binding Type: Paperback
Weight: 0.66lbs
Size: 8.90h x 5.90w x 0.70d
ISBN: 9780786448968
Audience: Young Adult


Review Citation(s):
Reference and Research Bk News 04/01/2011 pg. 117

About the Author
James T. Ziegenfuss, Jr., a management professor at Penn State University and an active adviser to public and private organizations, is the author of 13 books and more than 150 articles. Patricia O'Rourke was a patient ombudsman at McGill University Health Centre for 30 years and teaches courses on alternative health care and healing at Concordia University in Montreal, Quebec.

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