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Gianluigi Castelli is associate professor of information systems at SDA Bocconi School of Management, Bocconi University (Milan, Italy), where he is also the director of the DEVO Lab (Digital Enterprise Value and Organisation Laboratory). He has led large technology research projects (software) in the framework of the EC funded programs, and workgroups drafting strategic ICT guidelines for important European institutions. His research activities focus on information systems, ICT transformation, digital transformation, and information technology.
Severino Meregalli is associate professor of information systems at SDA Bocconi School of Management, Bocconi University (Milan, Italy). He is the scientific director of the DEVO Lab and director of the MDA academy. His research activities focus on governance, ERP, monetary measures of information systems (cost and value), digital transformation, and digital impact. Currently, he is working on issues surrounding information systems, the distribution, and pathways of adoption of governance tools in companies, and the impact of digital technologies on companies within the DEVO Lab.
Ferdinando Pennarola is associate professor in the Department of Management and Technology at Bocconi University (Milan, Italy). He is the current director of SDA Bocconi global executive MBA program. He is a faculty member of the full-time MBA, executive MBA, and specialized master's programs. He is also a faculty member of SDA Bocconi Asia Centre, India, and is the program director for key initiatives for top executives and senior leaders operating globally. His research activities focus on change management, organizational design, ICT - mediated innovation processes, management of professional organizations, responsible leadership, and management consulting.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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