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Being able to communicate clearly, either spoken or written, has never been more challenging than it is today. So many of the modern techniques - e-mailing, texting, blogging, twittering, etc. - have led to a very different style of communication than has historically been the case. The overriding goal of these techniques seems to be brevity which is often accomplished at the expense of spelling, good grammar, meaning and clarity. Moreover, there is often a confrontational tone, especially in blogs. It is worth spending a little time talking about how to get your message across clearly and in a manner that the listener or reader will enjoy. After all, if you don't master the mechanics of effective communication, the content of your message won't much matter
Effective communication consists of two principal elements -- what you say and how you say it. Truly effective communication requires both - one can't stand without the other. This book is about helping you say what you want to say in a manner that your audience will both understand and enjoy.
The organization of the book is a catalog of a number of issues, categories, points - call them what you will - then offer several anecdotes relevant to the particular subject. So, if you are making a speech or preparing a written presentation, you can look through the list and see if there are anecdotes that will be useful in making your case. People listening to you or reading something you've written are more likely to remember the point you are trying to make if you illustrate it with an anecdote - preferably a humorous one. Hence, this little book.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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