{"product_id":"bad-services-how-to-fix-services-that-dont-work-9789063697211","title":"Bad Services: How to Fix Services That Don't Work","description":"\u003ci\u003eBad services waste time, cost money and can even ruin lives. Why, despite advances in technology, are most services getting worse rather than better?\u003c\/i\u003e \u003cp\u003e\u003c\/p\u003e\u003ci\u003eFrom the author of the bestselling book Good Services, Bad Services untangles why, despite our best efforts, organisations struggle to deliver services that work. This book will help you see the universal challenges we all face when delivering good services. \u003c\/i\u003e \u003cp\u003e\u003c\/p\u003e\u003ci\u003eYou'll learn how to identify the root cause of these issues and build simple, straightforward ways to solve them, with or without buy-in. Whether you're a designer or a change-maker, this book offers clear and straightforward steps to overcome the barriers to good service delivery.\u003c\/i\u003e \u003cp\u003e\u003c\/p\u003e\u003ci\u003eGood Services brought us the 15 principles of Good Service Design that have been universally recognised as an international standard for the service design industry. Bad Services brings you the 5 Causes of Bad Services - a vital diagnostic tool that will help you identify and solve the problems we all experience when attempting to deliver services that work. \u003c\/i\u003e \u003cp\u003e\u003c\/p\u003e\u003ci\u003eThere are many books out there that will help you design a service once, but Bad Services goes beyond this to help us understand how we create the conditions for good services to thrive in the future.\u003c\/i\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Lou Downe\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Bis Publishers\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/22\/2026\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 272\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.90lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 7.60h x 5.10w x 0.80d\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9789063697211\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003eLou Downe is the former Director of Design for the UK Government where they founded the discipline of service design to the UK government, growing the 1000 strong designers into one of the largest, and most influential design team's in the UK - winning a Designs of the Year award and a D\u0026amp;AD lifetime achievement award. Lou was voted one of the UK's top 50 Creative Leaders by Creative Review, and one of the world's 100 most influential people in Digital Government by Apolitical and writes regularly about Design. They're currently Director of Design and Transformation for the UK government where they're leading change in the UK's housing sector. She is author of the international bestseller Good Services.\u003cbr\u003e","brand":"booksdeli.com","offers":[{"title":"Lou Downe \/ Paperback \/ English","offer_id":67804779708573,"sku":"9789063697211","price":31.18,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0619\/5648\/9373\/files\/img_f7f29d7a-4bc2-43f3-b910-ead5c566a420.jpg?v=1794382333","url":"https:\/\/booksdeli.com\/products\/bad-services-how-to-fix-services-that-dont-work-9789063697211","provider":"booksdeli.com","version":"1.0","type":"link"}