{"product_id":"managing-the-professional-service-firm-9780684834313","title":"Managing the Professional Service Firm","description":"\u003cb\u003eInternational expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms.\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003eProfessional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. \u003cp\u003e\u003c\/p\u003e Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognizing that \"every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners.\"\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e David H. Maister\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Free Press\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 06\/09\/1997\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 384\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.98lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.26h x 6.14w x 0.95d\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780684834313\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003eDavid H. Maister, one of the world's leading authorities on the management of professional service firms, is the author of several successful books, including \u003ci\u003eManaging the Professional Service Firm, True Professionalism, \u003c\/i\u003e and \u003ci\u003ePractice What You Preach, \u003c\/i\u003e and coauthor of \u003ci\u003eThe Trusted Advisor.\u003cbr\u003e\u003c\/i\u003e","brand":"booksdeli.com","offers":[{"title":"David H. Maister \/ Paperback \/ English","offer_id":47659127472285,"sku":"9780684834313","price":40.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0619\/5648\/9373\/files\/img_10e37a40-3c60-4aaa-92eb-e0915abb46a8.jpg?v=1771350922","url":"https:\/\/booksdeli.com\/products\/managing-the-professional-service-firm-9780684834313","provider":"booksdeli.com","version":"1.0","type":"link"}