A New Approach to Resilient Hospitality Management: Lessons and Insights from Kyoto, Japan

Preface

List of Figures and Tables

List of abbreviations and technical terms

Acknowledgement

Chapter 1 Understanding the Philosophy of Japanese Hospitality

1.1 Background

1.2 The Japanese Sense of Beauty - A Process from Imperfection to Perfection

1.2.1 The origins of the Japanese sense of beauty

1.2.2 Elements that characterize Japanese values of beauty

1.2.3 Asymmetry

1.2.4 Simplicity

1.2.5 Making use of "Ma"(space)

1.2.6 Respect for the passage of time

1.3 Authentic Borderline - What should change and what should not change

1.4 Japanese Hospitality "Omotenashi" - Its Origin, History, Philosophy and Expression

1.4.1 Origin and History of Japanese Hospitality "Omotenashi"

1.4.2 The Concept of Hospitality and Its Expression

1.5 Sustainability of "Ikebana" - A Japanese Traditional Culture Epitomizing Japanese Hospitality

1.5.1 Japanese sense of beauty derived from harmony with nature

1.5.2 Long-term trustworthy relationships with local communities

1.5.3 Regional characteristics of Kyoto

1.5.4 The hospitality mind

Chapter 2 Structural Mechanism for Resilience in the Management of Intangible Assets

2.1 Dynamic Balancing Against Crisis, Disaster, and Environmental Change

2.1.1 Dynamic balancing in sustainable activities

2.2 Assemblance of Shinise - One of the Highest Density Regions of "Shops of Long Standing" in the World

2.2.1 What is a long-standing company in Japan?

2.2.2 "Shinise" located in Kyoto and Osaka

2.3 Juxtaposition - A Resilient Structure for Sustainability

2.4 Metamodel - A Mechanism for Adapting Environmental Change

2.4.1 Kata (model) and metamodel (model for model)

2.4.2 Shu - Ha - Ri

2.4.3 The case of ikebana

2.4.4 Relation to the authentic borderline

2.5 Brand Development through Storytelling

2.6 Long-term Trustworthy Relationship Among Multi-stakeholders

2.6.1 Stakeholder theory and the history of Sanpo-yoshi

2.6.2 How to build long-term relationships with customers

2.6.2.1 Customer experience based on core competencies

2.6.2.2 Implementation of effective engagement strategies

2.6.2.3 Customer Empathy

2.6.3 Leadership with a Hospitality Mindset

2.7 Case: Hiiragiya - A Traditional Ryokan (Japanese-style Inn) in Kyoto

2.7.1 History of Hiiragiya

2.7.2 The Hiiragiya's sense of beauty and hospitality

2.7.3 Hiiragiya's resilient hospitality management

2.7.4 Hiiragiya after the pandemic

2.8 Case: Hosoo - More than Fabric and Textile

2.9 Case: Eirakuya - A Deign Innovation for Tenugui (Plain Weave Cotton Cloth)

2.9.1 The history of Eirakuya

2.9.2 Crisis of Eirakuya's survival

2.9.3 Ihee Hosotsuji, the 14th successor

2.9.4 Addressing the current crisis facing Eirakuya

2.9.5 Eirakuya's resilient hospitality management

2.10 Case: Sasaki Shuzo - The Only Long-established Sake Brewer in Downtown Kyoto

2.10.1 History of Sasaki Shuzo

2.10.2 Resilient hospitality management at Sasaki Shuzo

2.10.3 Responding to a post-pandemic and investing in the future

Chapter 3 Sustainable Society following the Advancement of Technology

3.1 Issues on Sustainability and Scalability

3.1.1 Hospitality and Omotenashi revisited

3.1.2 Sustainability and scalability

3.1.3 Popularization of high-quality services

3.2 Symbiosis and Mutualism

3.2.1 Symbiosis in business

3.2.2 The four models of symbiotic relationship in business

3.2.2.1 Shared value = A symbiotic relationship between society and business

3.2.2.2 Platform/standard-based = Interdependence of platform owner, partners, an

Author: Yoshinori Hara, Senko Ikenobo, Spring H. Han
Publisher: Springer
Published: 04/27/2022
Pages: 134
Binding Type: Hardcover
Weight: 0.88lbs
Size: 9.21h x 6.14w x 0.44d
ISBN: 9789811916649

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