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Rick Stones started programming at school (more years ago than he cares to remember) on a 6502-powered BBC micro, which, with the help of a few spare parts, continued to function for the next 15 years. He graduated from Nottingham University with a degree in Electronic Engineering, but decided software was more fun.
Over the years he has worked for a variety of companies, from the very small with just a dozen employees, to the very large, including the IT services giant EDS. Along the way he has worked on a range of projects, from real-time communications to accounting systems, to very large help desk systems. He is currently working as an IT architect, acting as a technical authority on various major projects for a large pan-European company.
A bit of a programming linguist, he has programmed in various assemblers, a rather neat proprietary telecommunications language called SL-1, some FORTRAN, Pascal, Perl, SQL, and smidgeons of Python and C++, as well as C. (Under duress he even admits that he was once reasonably proficient in Visual Basic, but tries not to advertise this aberration.)
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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