Biff for Lawyers and Law Offices: Your Guide to Respectful Written Communication with Clients, Opposing Counsel and Others by Eddy, Bill
Biff for Lawyers and Law Offices: Your Guide to Respectful Written Communication with Clients, Opposing Counsel and Others by Eddy, Bill

Biff for Lawyers and Law Offices: Your Guide to Respectful Written Communication with Clients, Opposing Counsel and Others

"BIFF is simple, powerful, and impactful. This book should bemandatory reading for the entire legal industry. Once...
$45.18 AUD
$45.18 AUD
SKU: 9781950057399
Product Type: Books
Please hurry! Only 45 left in stock
Author: Bill Eddy
Format: Paperback
Language: English
Subtotal: $45.18
10 customers are viewing this product
Biff for Lawyers and Law Offices: Your Guide to Respectful Written Communication with Clients, Opposing Counsel and Others by Eddy, Bill

Biff for Lawyers and Law Offices: Your Guide to Respectful Written Communication with Clients, Opposing Counsel and Others

$45.18
Biff for Lawyers and Law Offices: Your Guide to Respectful Written Communication with Clients, Opposing Counsel and Others by Eddy, Bill

Biff for Lawyers and Law Offices: Your Guide to Respectful Written Communication with Clients, Opposing Counsel and Others

$45.18
Author: Bill Eddy
Format: Paperback
Language: English
Description
"BIFF is simple, powerful, and impactful. This book should be
mandatory reading for the entire legal industry. Once you start to use BIFF, it becomes an
antidote for caustic interactions. You can't
stop the poison, but BIFF gives you the antidote to counteract it safely. Read it, apply it, and start to use power of
BIFF." -Attorney Steve Riley, Atticus shareholder and podcast host of Great Practice. Great Life.

Use BIFF to Communicate with Your Ex's Blaming, Accusing and Taunting Texts and Emails

This book provides
a simple and proven method for lawyers and staff to use in ethically responding to
hostile communications, correcting misinformation by others, and initiating
productive correspondence. The BIFF Communication method can be used by all law office personnel
(paralegals, administrative assistants, receptionists, and others), with 30
sample responses to common situations involving hostile or misinformed emails,
text messages, and other forms of communication. BIFF stands for Brief,
Informative, Friendly, and Firm. The BIFF Communication method can also be taught to clients to help them write friendly and concise
responses in their legal cases, saving lawyers time and reducing the escalation of unnecessary conflicts in their cases. This book explains how to
coach office staff, clients and their family members to use the BIFF Communication method,
including ten easy key questions to ask when reviewing their correspondence.
While this method is designed primarily for written communication, this
approach can also be used in verbal conversations, to be efficient and respectful.
The book is divided into five sections:

  1. Learning
    the BIFF method
  2. Correspondence with clients
  3. Correspondence with
    colleagues
  4. Correspondence with staff and between staff
  5. Coaching
    staff and clients in the BIFF method.


Each sample scenario provides a hostile
correspondence received by the lawyer and/or staff member; then gives a tempting
response which is not quite a BIFF (analyzed using the BIFF Checker); then
gives a communication that is a BIFF.



Author: Bill Eddy, Rehana Jamal
Publisher: Unhooked Books
Published: 01/02/2024
Pages: 207
Binding Type: Paperback
Weight: 0.60lbs
Size: 8.50h x 5.40w x 0.50d
ISBN: 9781950057399

About the Author

REHANA JAMAL is a conflict resolution specialist, mediator, and lawyer. She has always been fascinated by the way in which people interact, particularly in the way they communicate and navigate difficult conversations. This led her to pursue an undergraduate degree in psychology and, thereafter, a career in law and conflict resolution. Part of her work is to create and implement conflict resolution programs in schools and help reimagine a world where communities integrate conflict resolution as a guiding principle. Rehana holds an LL.M. in dispute resolution from Pepperdine Law School, a J.D. from Cardozo School of Law, and is a member of the New York State Bar. Her B.A. is in psychology from Barnard College, Columbia University. She has tremendous experience and passion working with people from different cultural, sociopolitical, and economic backgrounds.


Shipping & Return

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Review

Related Products

Example product title
$45.18 AUD
$45.18 AUD
Example product title
$45.18 AUD
$45.18 AUD
Example product title
$45.18 AUD
$45.18 AUD
Example product title
$45.18 AUD
$45.18 AUD
Example product title
$45.18 AUD
$45.18 AUD
Example product title
$45.18 AUD
$45.18 AUD
Example product title
$45.18 AUD
$45.18 AUD
Example product title
$45.18 AUD
$45.18 AUD
Example product title
$45.18 AUD
$45.18 AUD
Example product title
$45.18 AUD
$45.18 AUD

Recently Viewed Products