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Coach shows you why coaching is one of the fastest-growing professions in the business world today. Leaders and managers use coaching to develop people, solve pressing challenges, and strengthen their organizations. Coaching is an efficient, high-impact process that helps people improve results and advance their careers. People who receive coaching are more loyal to their organizations, develop stronger relationships, improve teamwork, and increase productivity.
Coaching has had a profound impact on my life. The best managers in my career were generous enough to be coaches as well as managers. They used coaching as a tool to help me reach new levels of success. By sitting down with me and asking probing questions, they helped me come up with my own observations, insights, and new ways of approaching problems. They gave me the capacity and confidence to advance my career and also to lead others, but these managers didn't just coach. They also mentored me, taught me, and, when required, directed me. I remember most the coaching conversations because they left me with lessons that are now part of who I am and have given rise to this book.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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