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A family of three tied up, each with a gun to their head, "Where's the money? Where's the fucking money?" one of the intruders yelled. A petrified daughter tortured and forced to listen to her parents being shot in cold blood. "I heard shots, like pops," she told the 911 operator, "somebody's broke into our home, please, I need help " Was this a home invasion? Or something else, more sinister, a deadly betrayal.
The real-life horror story that happened inside the Pan family home shocked their normally peaceful upscale Toronto neighborhood. The Pans were an example of an immigrant family. Hann and his wife, Bich Pan, fled from Vietnam to Canada after the U.S.-Vietnamese war to find a better life. Their daughter, Jennifer, was an Olympic-caliber figure skater, an award-winning pianist, and a straight A student.
The Pans worked their way up in this rags-to-riches story, now living in a beautiful home with luxury cars in the driveway. Was it these expensive items that lured three intruders with guns into their home on the night of November 8, 2010?
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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