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Ed Fuller is a hospitality industry leader, educator, and best-selling author of the international Top 20 bestselling business book, You Can't Lead with Your Feet on the Desk, published by Wiley. He is President of the Irvine, California-based Laguna Strategic Advisors, a global consortium that provides business consulting services to corporations and governments. Fuller is also Director of the Federal Bureau of Investigators National Academy Associates Foundation Board (FBINAA). His 40 year career in the industry was capped by his role as President & Managing Director of Marriott International for 22 years. As worldwide chief, he directed and administered corporate expansion by 551 hotels in 73 countries and eight billion dollars in sales. During that time he oversaw the creation of Marriott International's Global Security Strategy. Ed Fuller served as a Captain in the US Army in Germany and Vietnam and was decorated with a Bronze Star and Army Commendation medals.
Gary Grossman is a multiple Emmy Award winning television producer and author of the international political thrillers Executive Actions, Executive Treason, Executive Command, Executive Force, and Old Earth. He has also written two highly regarded non-fiction books on TV history. Grossman has been published by Dell/Delacorte, Byron Preiss Publishing, Diversion Books, Harlequin, Arlington House, and CBS/Popular Library. He has worked for NBC News, served as a columnist for the Boston Herald American, written for the Boston Globe and the New York Times. Grossman is Contributing Editor to Media Ethics Magazine and has produced more than 10,000 television programs for 40 networks. He's a member of ITW, the International Thriller Writers Association and the Military Writers Society of America.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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