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While advances in medical science and disease treatments are always welcome, real transformation of healthcare requires us to focus on whole persons, not just maladies.
Our responsibilities to ill people, and frail elders, including those with dementia, are not merely obligations, but also response-abilities. Beyond relieving suffering and meeting their basic biological needs, we can nurture each individual as a whole person and promote his or her wellbeing. The benefits are tangible and mutual. Helping professionals are rewarded through the deep and meaningful connections they form with the remarkable people they serve.
In Return of Compassion to Healthcare the Tellis-Nayaks offer blueprints for person-centered care that can guide leaders of healthcare, aging services, government and business in building enlightened clinical programs and assisted-living communities for medically ill and otherwise vulnerable people.
As Vivian and Mary Tellis-Nayak so clearly show, solutions are available. Evidence-based treatments are valuable, however, the best care is also tender and loving.
Ira Byock, MD is founder and chief medical officer for the Institute for Human Caring, Providence Health & Service. His books include Dying Well and The Best Care Possible.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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