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Standard operating procedures (SOPs) and standard operating guidelines (SOGs) are invaluable to businesses of all sizes. From a multinational corporation to a start-up, any organization can benefit from clearly written and communicated SOPs and SOGs.
SOPs are so important, but writing them can seem like a daunting task. How do you convey so much information without errors or misunderstandings?
Entrepreneur and business coach Jerry Isenhour understands the difficulties. He also understands the rewards a working SOP program can deliver. He has done so for his own businesses in the service, retail and manufacturing segments. He has consulted with numerous management teams to assist them in producing theirs. Now he wants to help you perfect your own SOP writing skills for your business
Isenhour uses his experience as the chief executive officer along with his expertise as a business coach and consultant to share both the theory and practicalities behind SOPs. He covers how to
Jerry Isenhour has served as the CEO of various organizations in the service, retail, and manufacturing segments. He is currently a business coach and speaker specializing in home-service contracting operations.
Isenhour is the CEO and lead coach for CVC Coaching, which provides coaching and consulting to companies across the United States. He is a leadership coach, teacher, and speaker certified by the John Maxwell Team and a sales advisor certified by Jeffrey Gitomer.
Isenhour understands the values of standard operating procedures. He has built a system of standard operating procedures for businesses that include a chimney service company, an outdoor living retail venture, and a manufacturing company.
Isenhour has been published in numerous trade journals and has his own podcast. For more information about Isenhour, he invites you to visit his website, www.jerryisenhour.com, and listen to his podcast on Soundcloud, Stitcher, and iTunes.You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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