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Barry Kaplan inspires leaders and their teams declare what they want and coaches them to access their power to make it happen. Barry's coaching wisdom comes from his experience leading teams in the tourism industry ranging from COO of a 200-store chain with over 2,000 employees; division president and board member of a public company in dining, entertainment and travel; and cofounder and senior executive of a twenty-one-company roll up in leisure travel. He has coached hundreds of executives and works extensively with leadership teams and YPO forums.
Jeffrey Manchester has worked with over 1,000 presidents and CEOs as a strategic advisor, through one-on-one executive coaching, working with their management teams, and in small groups. He is a master at INpowering individuals and teams to maximize their true potential. Manchester has a lifetime of experience in business management and consulting, from the beginning of his career with Accenture and then later cofounding a highly successful systems consulting business that was recognized as an Inc. 500 Fastest Growing Company.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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