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From the author of the breakthrough book on team management and performance, Leader Board: The DNA of High Performance Teams, comes a call to action for leaders to transform in the face of a global employee engagement crisis.
Leadership today is outmoded and ill-suited to activate and engage the most diverse work-force in history. This is why leaders capable of inspiring, engaging, aligning, coaching, and coaxing out individual and team brilliance are more in need than ever before. Hence the reason for this manifesto. Paradoxically, the answer does not lie in systems but in humanity. The more technology pervades our lives, the greater our need for clarity, courage, caring, culture, and talent cultivation--all things that machines cannot create for us. We cannot wait for C-suite executives to respond appropriately to this crisis of employee engagement. We--the managers responsible for the people who create value for our companies--must do this for ourselves, and our people. This is our manifesto!You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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