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John Heasman is the Director of Research at NGSSoftware. He is a prolific security researcher and has published many security advisories in enterprise level software. He has a particular interest in rootkits and has authored papers on malware persistence via device firmware and the BIOS. He is also a co-author of The Database Hacker's Handbook: Defending Database Servers (Wiley 2005).
Felix "FX" Linder leads SABRE Labs GmbH, a Berlin-based professional consulting company specializing in security analysis, system design creation, and verification work. Felix looks back at 18 years of programming and over a decade of computer security consulting for enterprise, carrier, and software vendor clients. This experience allows him to rapidly dive into complex systems and evaluate them from a security and robustness point of view, even in atypical scenarios and on arcane platforms. In his spare time, FX works with his friends from the Phenoelit hacking group on different topics, which have included Cisco IOS, SAP, HP printers, and RIM BlackBerry in the past.
Gerardo Richarte has been doing reverse engineering and exploit development for more than 15 years non-stop. In the past 10 years he helped build the technical arm of Core Security Technologies, where he works today. His current duties include developing exploits for Core IMPACT, researching new exploitation techniques and other low-level subjects, helping other exploit writers when things get hairy, and teaching internal and external classes on assembly and exploit writing. As result of his research and as a humble thank you to the community, he has published some technical papers and open source projects, presented in a few conferences, and released part of his training material. He really enjoys solving tough problems and reverse engineering any piece of code that falls in his reach just for the fun of doing it.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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