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Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work
From mild disagreements to major personnel blowouts, conflict in the workplace is unavoidable. Drawing lightheartedly from stories...
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From mild disagreements to major personnel blowouts, conflict in the workplace is unavoidable. Drawing lightheartedly from stories of her own slipups and disagreements as well as examples from her twenty years of experience as a conflict resolution professional, author Susan Shearouse reveals how conflict is created, how to respond to it, and how to manage it more effectively so that your team can get back to doing what it does best: producing top results for your organization. Conflict 101 employs research, humor, and oh-so-relatable anecdotes to help readers more deeply understand what it takes to build trust, harness negative emotions, encourage apologies and forgiveness, use a solution-seeking approach, and say what needs to be said in the workplace to move past conflicts. Whether it's a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, the manager's role is to navigate relationships, build compromises, and encourage better collaboration. In doing so, you'll not only become a stronger manager--you'll build a much stronger team.
Author: Susan H. Shearouse
Publisher: Amacom
Published: 05/11/2011
Pages: 272
Binding Type: Paperback
Weight: 0.85lbs
Size: 8.90h x 5.90w x 0.70d
ISBN: 9780814417119
About the Author
SUSAN H. SHEAROUSE has served as Executive Director of the National Conference on Peacemaking and Conflict Resolution and on the Advisory Board of the Institute for Conflict Analysis and Resolution at George Mason University. Her clients have included Lockheed Martin, Philip Morris, the IRS, the US Environmental Protection Agency, the US Army Corps of Engineers, and many others.
This title is not returnable
Author: Susan H. Shearouse
Publisher: Amacom
Published: 05/11/2011
Pages: 272
Binding Type: Paperback
Weight: 0.85lbs
Size: 8.90h x 5.90w x 0.70d
ISBN: 9780814417119
About the Author
SUSAN H. SHEAROUSE has served as Executive Director of the National Conference on Peacemaking and Conflict Resolution and on the Advisory Board of the Institute for Conflict Analysis and Resolution at George Mason University. Her clients have included Lockheed Martin, Philip Morris, the IRS, the US Environmental Protection Agency, the US Army Corps of Engineers, and many others.
This title is not returnable
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