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Ricardo Ernst is the Baratta Chair in Global Business and Professor of Operations and Global Supply Chain, Managing Director of the Global Business Initiative, Managing Director of the Latin American Board and former Deputy Dean, all at the McDonough School of Business, Georgetown University, USA. He is the author of over 35 papers in academic journals and author/editor of Global Operations and Logistics (also translated to Chinese and Portuguese), Innovation in Emerging Markets and Globalization, Competitiveness and Governability.
Jerry Haar is Professor of international business and Executive Director for the Americas in the College of Business at Florida International University, USA. He is also a Global Fellow of the Woodrow Wilson International Center for Scholars and a senior research fellow at Georgetown's McDonough School of Business. He is the author/editor of 17 books, including Innovation in Emerging Markets, and Globalization, Competitiveness and Governability.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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