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In the world of luxury hospitality, where every detail matters and nothing is left to chance, Guenter Richter has been a force. Raised amid the desolate backdrop of war-torn East Germany, Richter's journey took him from humble beginnings as an apprentice in East German hotels to the executive suites of the world's most luxurious and prestigious establishments.
In Hotel Confidential, Richter whisks us away on a grand tour of the golden age of hospitality. He invites us behind the scenes of iconic hotels like The Waldorf-Astoria and the St. Regis, where Hollywood stars, business moguls, and global leaders were served with an elegance and discretion that left no room for imperfection.
With rich detail, Richter shares his personal journey-a harrowing escape from communism, a relentless professional zeal, and countless stories of friendships and encounters that have shaped his worldview. Hotel Confidential is a masterclass in the art of luxury hospitality from one of its most distinguished practitioners.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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