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Author: Elissa Haden Guest
Publisher: Clarion Books
Binding Type: Paperback
Size: 9.04h x 6.02w x 0.14d
Audience: Ages 4-8
Reading Level: 2.8
Point Value: 0.5
Interest Level: Lower Grade
Quiz #/Name: 75990 / Iris and Walter, Lost and Found
About the Author
ELISSA HADEN GUEST is the award-winning author of the Iris and Walter series. She lives in California.
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See Average Delivery Times in our SHIPPING & DELIVERY INFORMATION SECTION in the Help Centre for average delivery times from Australian warehouses.
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Insufficient and/or incorrect delivery information:
*** Address changes and/or corrections made through your Booksdeli Account will only affect future orders placed after the changes and/or corrections are made. Any changes and/or corrections for current orders must be done by contacting the Booksdeli Customer Care Team as soon as possible.***
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Customers who enter addresses that Australia Post or any other shipping company have deemed having incorrect and/or insufficient details to ensure delivery may result in the following:
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If the package has the correct delivery information and is 'lost' by Australia Post or other preferred delivery company, Booksdeli will replace the items only after you have checked with your local Post Office as per the information in the Help Centre section of the website or, issue a store credit if the replacement copies will not arrive in time. If Booksdeli is unable to source a replacement copy due to the title no longer being available for whatever reason, a refund will be processed for the unavailable title. You must contact Booksdeli within six (6) weeks of receiving the automated 'shipping' email if your package has not arrived otherwise no store credit or refund (if applicable) will be available.
Customers please note that many of our Booksdeli customers inform us that their Australia Post Redirections and other shipping companies’ redirections do not work with packages. Booksdeli will not be responsible for replacing goods or extra costs if a redirection has not been successful. Please contact Customer Service before you move to ensure a current order has the updated details to minimize delays.
Please see our INSUFFICIENT AND/OR INCORRECT DELIVERY INFORMATION section in the Help Centre for more details and how to avoid errors in placing your order.
Orders with multiple items:
Customers with more than one item may be sent their items in multiple shipments. Booksdeli holds onto items for up to 2 hours after the first item has been allocated to the order to include as many items in one shipment as possible. Customers shipping to addresses in Australia pay a one off fee of $8 for as many shipments required per order. If you require items to be sent before the above time frame, an additional postage charge of $8 will apply. You can request items to be sent sooner by contacting the Booksdeli Customer Care Team. Overseas orders see below.
All overseas orders are consolidated to one delivery.
If a Fed-Ex/UPS service or our preferred delivery service does not deliver to your specified address we reserve the right to cancel your order before it is processed.
Orders over the value of AUD$900 being delivered to all other countries will be liable for customs charges, taxes including GST and brokerage costs. These charges are the responsibility of the recipient and Booksdeli will not reimburse customers for these import costs or provide a refund or credit for any order if a customer refuses to pay them. Please contact our Customer Service Team to discuss what arrangements may be possible for your order.
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Completion of an order & outstanding items:
An order will be complete when either of the following occurs (i) all items were sent and delivered (ii) the order has been cancelled during the cooling-off period (iii) the customer nominated to pay by cheque, money order or bank transfer and the monies were never received by Booksdeli within 60 days of the date of the order and the unprocessed order was cancelled (iv) the customer received some items but nominated to get a credit or refund for the remaining amount (v) Booksdeli could not charge the credit card and the unprocessed order was cancelled (vi) the remaining items that are yet to be delivered in the order are no longer in print or available through Booksdeli's suppliers any more (vii) more than 120 days have passed since monies have been received on an order and Booksdeli was unable to source the title(s) and if so then the customer will receive a refund for the amount of the cancelled item, unless the customer wishes to wait longer for such title to become available. The ONLY exception applies to items Pre-Orders where the 120 days commences from the publish date.
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Third-Party Service Providers: Booksdeli uses Australia Post, UPS, FedEx, and Spring Global Mail and other delivery companies to deliver packages. Booksdeli may provide these companies your details including emails and contact number ONLY to provide customers up to date delivery tracking of dispatched orders.