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"What William Cecil has accomplished at Biltmore Estate is one of the great preservation success stories of all time. He has set a high standard for what all historic house museums strive for: magnificently preserved buildings and grounds, engaging interpretation, and--perhaps most challenging of all--economic self-sufficiency. It is no surprise that Biltmore Estate is widely recognized as one of America's finest places to visit."
--Richard Moe, President of the National Trust for Historic Preservation
"Biltmore is a glorious national historic landmark that, through creative vision and entrepreneurial management, preserves and provides insight into a way of life in the early 1900s. Bill is the imaginative and multifaceted leader who has built this great monument to enrich his community. George and I admire his dedication and success."
--George and Abby Rockefeller O'Neill
"Bill Cecil and his team at Biltmore Estate have sure proved that they know how to build a successful business. They did it the old-fashioned way: embrace a bold idea that others said could not be done and--through commitment, determination, and hard work--bring it to life. Their achievement against the odds is inspiring, and their vision and perseverance are valuable lessons to us all."
--Don Logan, Chairman, Media & Communications Group, Time Warner
"If George Vanderbilt did nothing more than engage the two most prominent and storied designers of their time, architect Richard Morris Hunt and landscape architect Frederick Law Olmsted, to carry out his vision of a European estate in the southern Appalachians, he would have created an American icon. The beauty of the method by which the estate was executed and, even today, the meticulous attention to detail, in the presentation and care of the estate by William Cecil, have brought history to life."
--Gary J. Walters, Chief Usher, The White House
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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