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In this collection of short essays, Ken Kaufman, a longtime advisor to healthcare organizations and executives, offers his observations about leadership, strategy and management, finance, the economy of disruption, talent, the role of not-for-profit healthcare, and innovation.
"Ken Kaufman's blogs are endlessly readable and consistently prescient in their observations and advice. Ken has earned his reputation as one of healthcare's leading strategists. His insights into what it takes to be a superior leader have been valuable and impactful to me personally, as well as to hospital and health system executives around the country."David Blom, President and CEO, OhioHealth, 2002-2019
"Over his long career, Ken Kaufman has consistently seen around the corners of the labyrinth that is the changing nature of healthcare delivery. This collection of Ken's blogs offers the best of Ken's insights, presented with his trademark directness, wit, and passion."Laura S. Kaiser, FACHE, President and CEO, SSM Health
"Year in and year out, Ken Kaufman has challenged healthcare executives to look at the world broadly, to think creatively, and to execute with courage and discipline. Ken's blogs are among the richest sources I have found for fresh ideas and true inspiration."Pete McCanna, CEO, Baylor Scott & White Health
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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