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On the morning of September 11, 2001, nearly 700 of Cantor Fitzgerald's 1,000 New York employees were at their desks on the top floors of One World Trade Center when a hijacked passenger plane struck eight floors below. None survived.
On Top of the World tells the story not only of that tragic day but also of the complicated and emotionally charged events that followed. It is an intimate, often harrowing look at how private families processed a public atrocity, how corporate war-room strategy sessions saved the company from liquidation and the efforts of opportunistic competitors.
This book examines the media scrutiny that followed Howard Lutnick, who struggled to be at once the compassionate leader the grieving families needed and the tough-minded CEO his decimated company required. It also tells the story of the men and women of Cantor whose lost coworkers were relatives and friends, and brothers and sisters. That Cantor's business has survived and even flourished -- and that an initially uneasy but ultimately significant covenant has been formed between those who lived and the families of their lost friends -- is a powerful testament to the ability of a community to endure.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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