Patient Access: Tools and Strategies for the Medical Practice

Patient access is business-critical for today's medical practice. Patient access impacts appointment availability, the cost to deliver medical care, patient and referring physician satisfaction, as well as your practice's bottom line. Velocity to treatment is the new competitive advantage for medical practices.

Patient Access: Tools and Strategies for the Medical Practice addresses the critical components of patient access: provider supply, patient demand, scheduling optimization, telephone management, call centers, virtual communication, and telehealth. It provides strategies, tools, and resources to help your practice effectively manage the patient access challenge.

The book will provide the strategies and tools to:

• - Balance provider supply and patient demand
• - Cultivate a patient access culture
• - Determine tactics to streamline call handling
• - Develop strategies to optimize scheduling
• - Create best practices in telephone management
• - Enhance communication with patients and referring physicians
• - Provide a detailed road map to design, develop, and manage a call center
• - Develop protocols for virtual communication and e-visits
• - Select systems that can provide an effective telephone platform
• - Benchmark key performance indicators (KPIs) to recommended patient access targets


Author: Elizabeth Woodcock, Deborah Walker Keegan
Publisher: Medical Group Management Association/Center f
Published: 09/14/2017
Pages: 250
Binding Type: Paperback
Weight: 0.75lbs
Size: 9.00h x 6.00w x 0.53d
ISBN: 9781568295336

About the Author
Woodcock, Elizabeth: - Elizabeth Wallace Woodcock, MBA, FACMPE, CPC, founded the Patient Access Symposium(R) in 2011. Educated at Duke University (BA) and the Wharton School of Business (MBA), Elizabeth has traveled the country as an industry researcher, operations consultant, and expert presenter. As a principal of Woodcock & Associates, Inc., and Woodcock & Walker Consulting, Elizabeth has focused on medical practice operations throughout her career. She served as the director of knowledge management for Physician Practice, Inc., a consultant with the Medical Group Management Association(R) (MGMA(R)) Health Care Consulting Group, group practice services administrator at the University of Virginia Health Services Foundation, and a senior associate at the Advisory Board Company.Elizabeth is a Certified Medical Practice Executive and a Fellow in the American College of Medical Practice Executives. In addition to co-authoring Operating Policies and Procedures Manual for Medical Practices (four editions), The Physician Billing Process (three editions), and Staffing the Medical Practice, she is the author of Mastering Patient Flow (four editions), Front Office Success, and the PCMH and PCSP Policies and Procedures Guidebooks. A frequent contributor to national healthcare publications and a sought-after keynote speaker, Elizabeth currently resides in Atlanta, Ga., with her husband and three children.To contact Elizabeth or learn more about her services, go to www.elizabethwoodcock.com.Walker Keegan, Deborah: - Deborah Walker Keegan, PhD, FACMPE, is a national healthcare business consultant, keynote speaker, and author. Deborah is known for her dynamic, educational, and high-energy presentation style, and her seminars and books are rich with real-life case material to enhance learning. They are packed full of tools and techniques that are relevant for today's healthcare environment.Deborah is President of Medical Practice Dimensions, Inc. and a principal of Woodcock & Walker Consulting. She has co-authoredRightsizing: Appropriate Staffing for Your Medical Practice, The Physician Billing Process (three editions), Staffing the Medical Practice, Physician Compensation Plans: State-of-the-Art Strategies, and is the author of Innovative Staffing for the Medical Practice. Deborah earned her PhD from the Peter F. Drucker Graduate School of Management, her MBA from the Anderson Graduate School of Management at UCLA, and she is a Fellow of the American College of Medical Practice Executives. With rich experience in consulting, education, and industry research, Dr. Keegan brings knowledge, expertise, and solutions to healthcare organizations.To contact Dr. Keegan or learn more about her services, go to www.deborahwalkerkeegan.com.

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