Get Discount 5% Off
Subscribe to our newsletters now and stay up-to-date with new arrivals, updates and deals.
Process Improvement Essentials: CMMI, Six Sigma, and ISO 9001
Today, technology has become too much a part of overall corporate success for its effectiveness to be...
- BD$95.83 BMD
- BD$95.83 BMD
- Unit price
- per
SKU:
9780596102173
Product Type:
Books
Please hurry! Only 315 left in stock
10 customers are viewing this product
Couldn't load pickup availability
Today, technology has become too much a part of overall corporate success for its effectiveness to be left to chance. The stakes are too high. Fortunately, the idea of 'quality management' is being reinvigorated. In the last decade process programs have become more and more prevalent. And, out of all the available options, three have moved to the top of the chain. These three are:
The 9001:2000 Quality Management Standard from the International Standards Organization; The Capability Maturity Model Integration from the Software Engineering Institute; and Six Sigma, a methodology for improvement shaped by companies such as Motorola, Honeywell, and General Electric.These recognized and proven quality programs are rising in popularity as more technology managers are looking for ways to help remove degrees of risk and uncertainty from their business equations, and to introduce methods of predictability that better ensure success.
Process Improvement Essentials combines the foundation needed to understand process improvement theory with the best practices to help individuals implement process improvement initiatives in their organization. The three leading programs: ISO 9001:2000, CMMI, and Six Sigma--amidst the buzz and hype--tend to get lumped together under a common label. This book delivers a combined guide to all three programs, compares their applicability, and then sets the foundation for further exploration. It's a one-stop-shop designed to give you a working orientation to what the field is all about.
Author: James Persse
Publisher: O'Reilly Media
Published: 10/24/2006
Pages: 350
Binding Type: Paperback
Weight: 1.23lbs
Size: 9.18h x 7.08w x 0.81d
ISBN: 9780596102173
Review Citation(s):
Scitech Book News 12/01/2006 pg. 149
About the Author
James Persse is an IT professional specializing in Process Management, Continuous Quality Improvement, Software Process Improvement, Industry Best Practices Design, and Cultural and Organizational Change. He has held executive positions in the healthcare, telecom, and technology industries, and serves now as a process consultant for companies adopting CMMI, ITIL, ISO 9001:2000, and CobiT. With 20 years in the technology industry and a PhD in Management & Process Improvement, James has implemented successful CMMI programs across multi-industry disciplines. He is a Carnegie Mellon University / Software Engineering Institute (CMU SEI) Authorized Lead Appraiser and CMMI Instructor, and SEI Partner. James is the author of "Implementing the Capability Maturity Model" (Wiley) and "Bit x Bit: Topics In Technology Management" (Little Hill Press).
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Related Products
Example product title
- BD$95.83 BMD
- BD$95.83 BMD
- Unit price
- per
Example product title
- BD$95.83 BMD
- BD$95.83 BMD
- Unit price
- per
Example product title
- BD$95.83 BMD
- BD$95.83 BMD
- Unit price
- per
Example product title
- BD$95.83 BMD
- BD$95.83 BMD
- Unit price
- per
Example product title
- BD$95.83 BMD
- BD$95.83 BMD
- Unit price
- per
Example product title
- BD$95.83 BMD
- BD$95.83 BMD
- Unit price
- per
Example product title
- BD$95.83 BMD
- BD$95.83 BMD
- Unit price
- per
Example product title
- BD$95.83 BMD
- BD$95.83 BMD
- Unit price
- per
Example product title
- BD$95.83 BMD
- BD$95.83 BMD
- Unit price
- per
Example product title
- BD$95.83 BMD
- BD$95.83 BMD
- Unit price
- per
Recently Viewed Products
Example product title
- BD$95.83 BMD
- BD$95.83 BMD
- Unit price
- per
Example product title
- BD$95.83 BMD
- BD$95.83 BMD
- Unit price
- per
Example product title
- BD$95.83 BMD
- BD$95.83 BMD
- Unit price
- per
Example product title
- BD$95.83 BMD
- BD$95.83 BMD
- Unit price
- per
Example product title
- BD$95.83 BMD
- BD$95.83 BMD
- Unit price
- per
Example product title
- BD$95.83 BMD
- BD$95.83 BMD
- Unit price
- per
Example product title
- BD$95.83 BMD
- BD$95.83 BMD
- Unit price
- per
Example product title
- BD$95.83 BMD
- BD$95.83 BMD
- Unit price
- per
Example product title
- BD$95.83 BMD
- BD$95.83 BMD
- Unit price
- per
Example product title
- BD$95.83 BMD
- BD$95.83 BMD
- Unit price
- per
- Choosing a selection results in a full page refresh.