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CHEF HANS WELKER is a Master Baker (CMB), a Hospitality Educator (CHE), and an associate professor of baking and pastry arts at the Culinary Institute of America. Before joining the CIA faculty in 2006, he directed the bread program at New York City's French Culinary Institute. Chef Welker was the owner, baker, and master pastry chef at Pastry Paradise Konditorei and the Alpine Bakery and Caf in Lagrangeville, NY; as well as head pastry chef at Karl Ehmer's Bakery in Poughkeepsie, NY. He also has worked extensively in Germany and has been a German Master Pastry Chef since 1988.
THE CULINARY INSTITUTE OF AMERICA, founded in 1946, is the worlds premier culinary college. Dedicated to driving leadership development for the foodservice and hospitality industry, CIA offers associate degrees in culinary arts and baking and pastry arts; bachelors degree majors in food business management, culinary science, hospitality management, and applied food studies; masters degrees in culinary therapeutics, food business, sustainable food systems, wine and beverage management, and culinary arts; and executive education through its Food Business School. The college also offers programs and courses for professionals and enthusiasts. Its worldwide network of 48,000 alumni includes leaders in every area of foodservice and hospitality. The CIA has campuses in New York, California, Texas, and Singapore.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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