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How has Nordstrom survived and thrived since its founding as a modest shoe store in 1901?
By constantly dealing with whatever challenges come their way- two world wars, the Great Depression, various recessions, the everchanging world of fashion, the rise and impact of Amazon, the aftermath of the George Floyd killing, and the COVID-19 pandemic.
Transformation is essential to survival. Any company in any industry that aspires to endure must be in a perpetual state of transformation. If you're standing still, you're falling behind. Nordstrom is not the same company today that it was five years ago. It will be a different company five years from now. While Nordstrom adjusts its practices according to changing times and mutable markets, it holds fast to core values that underpin its culture, particularly its laser-like focus on customer service, be it in brick-and-mortar stores or on digital devices. Historically, Nordstrom's strategy for survival is built around the acronym F.A.C.T.S.: - Flexibility - Agility - Communication - Transformation - Social Responsibility
Looking for a blueprint for long-range success? The Century-Old Startup has the answers.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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