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Senior executives and Organizational Resilience practitioners across organizations continue to focus on understanding their continuity risk profile. Making informed choices about continuity assessment, planning, and overall preparedness is vital. Implementing enhancements can demonstrate continuous and systemic improvement of an organization's risk posture. Ultimately, organizations need constant and comprehensive visibility across continuity-related activities to support their strategic and tactical decision-making needs. In other words, precise data is required for leaders to make data-driven decisions.
This book focuses on the often overlooked aspect of Organizational Resilience metrics. Candidly, when most leaders become interested in these metrics, it's due to an audit, crisis event, or customer complaint. Yet, the development and publishing of metrics can be daunting. While metrics are a science of statistics, they are also an art. What are the critical metrics best suited for your company culture? What industry-standard metrics can be leveraged? Do organizations continue to struggle to define the best organizational metrics for their Organizational Resilience management programs? How can they clearly understand and articulate the performance of such programs and, most importantly, their ability to recover from a disaster?
We have written this book to ease practitioners' strain when they kick off this initiative. From definition to building a plan with a maturity roadmap to learning how to tell the story behind the numbers to execution - this book is the playbook you need to deliver best-in-class metrics.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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