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Stephen R. Thorne, winner of multiple AudioFile Earphones Awards for narration, is a professional actor and member of the resident acting company at Providence's esteemed Trinity Repertory Company, where he has played Hamlet, Henry V, and Tom Joad.
Porter, Michael E.: -Michael E. Porter is the Bishop William Lawrence University Professor at Harvard Business School. He was named a University Professor by Harvard's president in 2000. Porter is the author of nineteen books, including Competitive Strategy, Competitive Advantage, The Competitive Advantage of Nations, On Competition, and Redefining Health Care, as well as countless articles in both scholarly and non-scholarly publications. He lives in Boston.
Gehl, Katherine M.: -Katherine M. Gehl is a business leader, entrepreneur, author, and speaker. She is the founder of the Institute for Political Innovation and the CEO of Venn Innovations, focused on new thinking about intractable problems. Gehl was formerly president and CEO of Gehl Foods, a $250 million high-tech food manufacturer. She holds degrees from Notre Dame, Catholic University, and Northwestern University's Kellogg School of Management. She lives in Wisconsin with her two children.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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