Get Discount 5% Off
Subscribe to our newsletters now and stay up-to-date with new arrivals, updates and deals.
The Revelation Conversation: Inspire Greater Employee Engagement by Connecting to Purpose
Discover a breakthrough way to link employees' daily job duties to the organization's purpose, and watch employee...
- $56.80 AUD
- $56.80 AUD
- Unit price
- per
SKU:
9781523000678
Product Type:
Books
Please hurry! Only 6 left in stock
Couldn't load pickup availability
Discover a breakthrough way to link employees' daily job duties to the organization's purpose, and watch employee engagement, productivity, and customer satisfaction soar! Nearly every organization has a mission, vision, or purpose statement that is displayed on its website or framed and mounted in the executive corridor. But it is largely unknown to employees and seemingly unrelated to their daily jobs.
As a result, while employees may possess the knowledge and skills to do their jobs, they are unaware of what bestselling customer service author Steve Curtin calls job purpose: how their specific tasks contribute to the organization's reason for being. They understand what to do and how to do it, but not why they do it. Curtin offers a fresh tool to overcome this challenge. The Revelation Conversation is a one-on-one exchange where leaders and managers involve employees in the discovery of their total job role, connect job duties to job purpose, and inspire greater employee engagement. Instead of just having assignments to work on, they now have a purpose to work toward. Service quality goes from transactional to exceptional. The book contains dozens of examples of how leading companies link their corporate ideals to employees' daily job responsibilities. By creating an environment for employees to do work that matters rather than simply check boxes and go through the motions, employers will reap the benefits of higher levels of employee engagement, productivity, and customer satisfaction.
Author: Steve Curtin
Publisher: Berrett-Koehler Publishers
Published: 05/31/2022
Pages: 176
Binding Type: Paperback
Weight: 0.55lbs
Size: 8.90h x 5.90w x 0.60d
ISBN: 9781523000678
About the Author
Steve Curtin is the author of the bestselling Delight Your Customers and is a globally known expert and speaker on customer service and leadership. Curtin was rated fourth by Global Guru on its annual listing of the top thirty experts in the world on the topic of customer service.
Before beginning his company, he had a twenty-year career with Marriott International. His current clients include NAPA, Public Storage, TJ Maxx, and HealthOne.
As a result, while employees may possess the knowledge and skills to do their jobs, they are unaware of what bestselling customer service author Steve Curtin calls job purpose: how their specific tasks contribute to the organization's reason for being. They understand what to do and how to do it, but not why they do it. Curtin offers a fresh tool to overcome this challenge. The Revelation Conversation is a one-on-one exchange where leaders and managers involve employees in the discovery of their total job role, connect job duties to job purpose, and inspire greater employee engagement. Instead of just having assignments to work on, they now have a purpose to work toward. Service quality goes from transactional to exceptional. The book contains dozens of examples of how leading companies link their corporate ideals to employees' daily job responsibilities. By creating an environment for employees to do work that matters rather than simply check boxes and go through the motions, employers will reap the benefits of higher levels of employee engagement, productivity, and customer satisfaction.
Author: Steve Curtin
Publisher: Berrett-Koehler Publishers
Published: 05/31/2022
Pages: 176
Binding Type: Paperback
Weight: 0.55lbs
Size: 8.90h x 5.90w x 0.60d
ISBN: 9781523000678
About the Author
Steve Curtin is the author of the bestselling Delight Your Customers and is a globally known expert and speaker on customer service and leadership. Curtin was rated fourth by Global Guru on its annual listing of the top thirty experts in the world on the topic of customer service.
Before beginning his company, he had a twenty-year career with Marriott International. His current clients include NAPA, Public Storage, TJ Maxx, and HealthOne.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Best Sellers
- Choosing a selection results in a full page refresh.