Get Discount 5% Off
Subscribe to our newsletters now and stay up-to-date with new arrivals, updates and deals.
The Salesforce Business Analyst Handbook: Proven business analysis techniques and processes for a superior user experience and adoption
Become a proficient Salesforce business analyst with the help of expert recommendations, techniques, best practices, and practical...
- BD$99.94 BMD
- BD$99.94 BMD
- Unit price
- per
SKU:
9781801813426
Product Type:
Books
Please hurry! Only 375 left in stock
10 customers are viewing this product
Couldn't load pickup availability
Become a proficient Salesforce business analyst with the help of expert recommendations, techniques, best practices, and practical advice
Key Features:
- Learn the intricacies and nuances of every stage of a project's implementation
- Discover real-world examples, tips, and tricks that you can apply to any Salesforce project
- Overcome the challenges inherent in user interaction and improve your customer experience
Book Description:
Salesforce business analysis skills are in high demand, and there are scant resources to satisfy this demand. This practical guide for business analysts contains all the tools, techniques, and processes needed to create business value and improve user adoption.
The Salesforce Business Analyst Handbook begins with the most crucial element of any business analysis activity: identifying business requirements. You'll learn how to use tacit business analysis and Salesforce system analysis skills to rank and stack all requirements as well as get buy-in from stakeholders. Once you understand the requirements, you'll work on transforming them into working software via prototyping, mockups, and wireframing. But what good is a product if the customer cannot use it? To help you achieve that, this book will discuss various testing strategies and show you how to tailor testing scenarios that align with business requirements documents. Toward the end, you'll find out how to create easy-to-use training material for your customers and focus on post-production support - one of the most critical phases. Your customers will stay with you if you support them when they need it!
By the end of this Salesforce book, you'll be able to successfully navigate every phase of a project and confidently apply your new knowledge in your own Salesforce implementations.
What You Will Learn:
- Create a roadmap to deliver a set of high-level requirements
- Prioritize requirements according to their business value
- Identify opportunities for improvement in process flows
- Communicate your solution design via conference room pilots
- Construct a requirements traceability matrix
- Conduct user acceptance tests and system integration tests
- Develop training artifacts so your customers can easily use your system
- Implement a post-production support model to retain your customers
Who this book is for:
This book is for intermediate- to senior-level business analysts with a basic understanding of Salesforce CRM software or any CRM technology who want to learn proven business analysis techniques to set their business up for success.
Author: Srini Munagavalasa
Publisher: Packt Publishing
Published: 11/18/2022
Pages: 232
Binding Type: Paperback
Weight: 0.89lbs
Size: 9.25h x 7.50w x 0.49d
ISBN: 9781801813426
This title is not returnable
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Related Products
Example product title
- BD$99.94 BMD
- BD$99.94 BMD
- Unit price
- per
Example product title
- BD$99.94 BMD
- BD$99.94 BMD
- Unit price
- per
Example product title
- BD$99.94 BMD
- BD$99.94 BMD
- Unit price
- per
Example product title
- BD$99.94 BMD
- BD$99.94 BMD
- Unit price
- per
Example product title
- BD$99.94 BMD
- BD$99.94 BMD
- Unit price
- per
Example product title
- BD$99.94 BMD
- BD$99.94 BMD
- Unit price
- per
Example product title
- BD$99.94 BMD
- BD$99.94 BMD
- Unit price
- per
Example product title
- BD$99.94 BMD
- BD$99.94 BMD
- Unit price
- per
Example product title
- BD$99.94 BMD
- BD$99.94 BMD
- Unit price
- per
Example product title
- BD$99.94 BMD
- BD$99.94 BMD
- Unit price
- per
Recently Viewed Products
Example product title
- BD$99.94 BMD
- BD$99.94 BMD
- Unit price
- per
Example product title
- BD$99.94 BMD
- BD$99.94 BMD
- Unit price
- per
Example product title
- BD$99.94 BMD
- BD$99.94 BMD
- Unit price
- per
Example product title
- BD$99.94 BMD
- BD$99.94 BMD
- Unit price
- per
Example product title
- BD$99.94 BMD
- BD$99.94 BMD
- Unit price
- per
Example product title
- BD$99.94 BMD
- BD$99.94 BMD
- Unit price
- per
Example product title
- BD$99.94 BMD
- BD$99.94 BMD
- Unit price
- per
Example product title
- BD$99.94 BMD
- BD$99.94 BMD
- Unit price
- per
Example product title
- BD$99.94 BMD
- BD$99.94 BMD
- Unit price
- per
Example product title
- BD$99.94 BMD
- BD$99.94 BMD
- Unit price
- per
- Choosing a selection results in a full page refresh.