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Susanne Gervay is an award-winning Australian author, educational consultant and children's book advisor who has published 15 previous children's book titles as well as anthologies. She is recognized for her youth literature on social justice with her I am Jack series focusing on school bullying. Among other awards, Susanne has received the Lifetime Social Justice Literature Award for Children's Literature from the International Literacy Association and the Order of Australia. She is the Regional Advisor for SCBWI Australia East & New Zealand. Her books are endorsed by Room to Read, Cancer Council, Alannah & Madeline Foundation, Variety, Life Education, and anti-bullying organizations.
Marjorie Crosby-Fairall is a designer and freelance illustrator of 7 previous children's books. A dual citizen of Australia and the USA, Marjorie was raised on a farm in California with a menagerie of rescued animals. She devoured picture books as a child, examining the detail of their illustrations. Her books have appeared on the Premier's Reading Challenge lists, and she won the CBCA Eve Pownall Award for her first picture book.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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